https://afgalleria.com/pages/exchange-refund-policy
- Item sold is strictly NOT refundable (except in the cases of supplier shortage/stock unfulfillment).
- Please check the item THOROUGHLY before assembling/display, make sure all parts are in complete & good condition.
- Exchange/return is acceptable for item with considerable level of manufacturing defect, within 7 DAYS from the receive date. Kindly refer below regarding "Manufacturing Defect":
- Visible crack, broken or malfunction components/joints (loose joints are excluded).
- Missing parts or accessories.
- Scratches, uneven paint job (i.e. paint chip), weathering effects are NOT categorized as manufacturing problem.
- Contrived damage (human intention/buyer own careless) will NOT be entertained.
- Double cellophane tape sealing (on random item) is due to manufacturer/supplier quality checking.
- Return postage charges - bear by customer.
- Images shown on our website are for reference/illustration purpose only, exact item could be slightly different, in terms of coloring, color tone and detailing.
- As all the items sold are MISB - Mint in Sealed Box (except stated), therefore they are not open for checking prior COD/shipping. We will make sure the item purchased is sent out in original condition.
- Action figures, model kits & any related products are collectibles, meant for SERIOUS buyer/collector only.
