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PRE-ORDER

  • Please alert on ORDER DEADLINE for every PO items.
  • Order placed before deadline ensure/secure price & slot, any order placed after deadline would NOT be entertained.
  • Designated amount of deposit collected is NOT refundable (excluding supplier's stock shortage cases).
  • In the case of supplier shortage, PO items will be distributed base on FIRST COME FIRST SERVE basic.
  • PO price is FIXED, except there is noticeable/massive fluctuation on currency exchange rate.
  • Balance & postage for each PO item will be collected upon stock arrival.
  • Failure of clearing the balance within TWO WEEKS from the informed arrival date will lead to deposit forfeiture.

TENTATIVE PRE-ORDER

  • Items marked with "TENTATIVE PRE-ORDER" are those with uncertain release date/availability, usually subject to CHANGES/DELAYS on actual release date, SOLELY depends on manufacturer's side. 
  • These items can be ordered as per any regular PO items & we shall inform you as soon as possible once we gain the exact information or procure efficient stock level.

BACK-ORDER

  • Back-order items are those which are currently not ready in stock and are available to RE-ORDER from distributors.
  • Please allow at least TWO working days for us to check with the distributors for any further confirmation.
  • ONLY items marked with "Back-order' are eligible to be back-ordered. 

CUSTOM ORDER

  • Any special request/inquiry for items which are not available on our website, kindly contact us for availability.
  • There is NO GUARANTEE for the requested items to be found, do allow 3-4 working days for us to source the respective item.
  • We would try our best to get your requested items at a reasonable price & condition.

ITEM ARRIVAL

  • Item ETA (Estimated Time of Arrival) stated serve as a reference ONLY, actual arrival might varies, subject to suppliers' distribution process, shipping & custom clearance progress, etc.
  • Kindly wait for our notification as we are going to contact buyer individually within 2 working days for balance collection & shipment arrangement.

SHIPPING & HANDLING

  • Item price shown on our website are postage excluded, several local courier services are available on check-out page, for buyer's own preference. 
  • Item will be packed carefully & nicely using bubble wrap, placed in hard cardboard box with stuffing surrounding the item prior shipping.
  • Tracking provided once item is shipped.
  • We would do our best on packaging but any damage incurred during delivery progress or inappropriate handling by courier companies is sadly beyond our control. 

BOOTLEG/KO ITEM

  • All items available on our website are GENUINE,  imported directly from Japan/Oversea authorised distributors or manufacturers.